Refund Policy

At Bombkratom, we strive to provide our customers with the highest quality products and exceptional service. We understand that sometimes a purchase may not meet your expectations, and we want to ensure a seamless and fair refund process. Please review our refund policy below:

1. Eligibility for Refund:

• • You may be eligible for a refund if you meet one of the following criteria:
    • • You received a damaged, defective, or incorrect item.
    • • The item you received is significantly different from the product description on our website.

2. Return Period:

• • To be eligible for a refund, you must initiate a return within 2 days of receiving your order. After this period, we may not be able to process your return.

3. Return Process:

• • To initiate a return, please contact our customer service team at [[email protected] or ‪(503) 545 1122. You will need to provide your order number, a description of the issue, and any relevant photos if applicable.

• • Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item.

• • Please ensure that the item is returned in its original condition, unused, and with all original packaging and tags intact.

4. Refund Options:

• • If you are eligible for a refund, you may choose one of the following options:
    • • Refund to the original payment method: We will issue a refund to the original method of payment used for the purchase.
    • • Store credit: If you prefer, we can provide you with store credit for the value of the returned item, which can be used towards a future purchase on our website.

5. Processing Time:

• • Refunds will be processed within 3 business days after we receive the returned item and confirm its condition.

6. Non-Refundable Items:

• • Certain sale may not be eligible for a refund, including:
    • • Items marked as final sale or clearance.
    • • Personalized or customized order.
    • • Purchase made from Gift cards and Coupon.

7. Shipping Costs:

• • Original shipping charges are non-refundable, and you will be responsible for any return shipping costs unless the return is due to our error.

8. Refund Disputes:

• • If you believe that you are entitled to a refund but your request is denied, please contact our customer service team to resolve the issue. We are committed to addressing any concerns and ensuring customer satisfaction.

9. Changes to Refund Policy:

• • We reserve the right to update or modify our refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or need assistance with your return, please don’t hesitate to contact our customer service team. Thank you for choosing Bombkratom, and we appreciate your continued support.

Effective Date:

This Refund Policy was last updated on 21st Oct 2024.